Unable to password reset my Hexbear account

I, being used to my password manager doing everything, failed to save my password when I made my Hexbear account. The application has since been accepted, but when I try to reset the password the bear icon spins for a while before resetting to the reset password button.

I have tried multiple browsers and devices. I assume this is because I've never logged in to the account and that's why it doesn't want to work. Can anything be done?