'No video, no refund policy' is illegal, DTI says

"Sa katotohanan, 'yung 'no return, no exchange' isa rin yan na ipinagbabawal ng DTI kasi karapatan ng consumer na pwede niyang ibalik 'yung item na nabili niya kapag ito ay depektibo. Kapag 'yung item ay depektibo, bukod sa ibalik yung item, may option din siya na humingi ng replacement o pwede rin siyang humingi ng full refund ng item na binili niya, pwede rin niyang ipa-repair," she said in a Super Radyo dzBB interview.

("No return, no exchange" is prohibited by the DTI because it is the consumer's right to return the item he or she bought if it is defective. When the item is defective, apart from returning it, the customer also has the option to ask for a replacement, or he or she can also ask for a full refund or have the item repaired.)